Frequently Asked Questions
Catalogue, shipping, documentation, and support.
What information is available in the catalogue?
Each entry identifies the listed product, presentation, pack size, image, and displayed price. Manufacturer documentation should be reviewed for product-specific specifications.
What is the estimated shipping time?
The listed delivery estimate is 5–10 business days. Transit times are estimates rather than guarantees and may vary by destination, courier workload, holidays, and other operational conditions.
What is the standard shipping fee?
The listed standard shipping fee is €30.
Which destinations are covered?
The shipping information presented here concerns European Union destinations. Destination-specific restrictions should be confirmed before any shipment.
Does the delivery estimate include weekends?
Business days generally exclude weekends and public holidays. Courier schedules and local holidays may affect delivery.
How is tracking information handled?
Tracking information is sent by email or through the contact channel supplied for a shipment. Please ensure your email address and contact details are correct.
Where can I find certificates of analysis?
Visit the COA & Documentation page. A report should identify its sample or batch, issuing laboratory, analytical method, and results.
Does HPLC purity confirm sterility?
No. HPLC analysis can assess selected chemical characteristics using an appropriate method. Sterility and endotoxin assessment require separate testing and supporting process documentation.
How should products be stored?
Follow the manufacturer's product-specific storage instructions. Do not assume that all oils, tablets, peptides, and other presentations share the same temperature requirements or shelf life.
What does temporarily out of stock mean?
The product is marked unavailable in the catalogue. No restock date is guaranteed unless a specific update has been published.
Which cryptocurrency options are displayed?
The website lists XMR, BTC, ETH, USDT, and USDC as payment-option information.
Are catalogue descriptions medical instructions?
No. Descriptions do not provide dosing, administration, or individual treatment advice. Prescription medicines require professional oversight.
How can I request further information?
Use the contact page. For documentation inquiries, include the product name and batch reference where available. Do not send private keys, passwords, or unnecessary personal data.